FAQ
Last updated: October 29, 2026
Who operates the store
Zelvarab is operated by Shanghai Tianhao Industrial Co., Ltd., the seller for purchases placed through the storefront. The company's registered address and customer contact details appear below.
Which addresses are eligible for delivery
Standard service covers eligible United States addresses. Enter the exact destination at checkout to view availability. Ask support before ordering to a PO box, military address, territory or remote area.
How long does a standard order take
Allow 1–3 business days for standard processing once payment is confirmed. Transit after dispatch is estimated at 7–12 business days, so the standard overall estimate is 8–15 business days. This excludes weekends and relevant public holidays. A materially different product timetable must be disclosed before purchase. Delivery estimates are not guaranteed dates.
Where will I see shipping costs
Review the charge displayed at checkout before paying. A free delivery promotion applies only under its stated conditions. This FAQ does not create a permanent free shipping threshold.
Where might a parcel be dispatched from
No general United States dispatch promise is made. We or fulfillment partners may prepare parcels from facilities including those in China. One order may travel separately without an additional shipping charge unless you agreed to it before purchase.
How do payment and tracking work
Use a payment option actually shown at checkout. We email tracking information after dispatch. The initial carrier scan may take approximately 1–3 business days. Contact us if the details are missing or progress appears stalled.
What if I need to change an order
Contact us immediately. Before dispatch, cancellation is accepted without a cancellation fee. After dispatch, changes or interception may no longer be possible, but applicable returns and legal cancellation rights remain. Accepted pre-dispatch cancellations are refunded to the original payment method within 5–10 business days, unless an earlier legal deadline applies.
How soon must a return be requested
For an eligible change-of-mind return, contact us within 30 calendar days after delivery. Items should be unused, unworn and complete, with original packaging where reasonably available. Send the approved return within 14 calendar days after receiving instructions unless another arrangement is agreed.
Returns may be directed to China. Customers pay change-of-mind return postage. We cover necessary remedy costs for damaged, defective, incorrect or materially misdescribed items. The Return Policy explains exclusions and original delivery charges.
When is an approved refund issued
Approved return refunds are issued to the original payment method within 5–10 business days after receipt and inspection, or sooner where required by law. A bank or payment provider may need additional posting time. No restocking fee applies.
What should I do about an item or delivery problem
Send the order number and details to support. Please report visible damage promptly, ideally within 7 calendar days, to help preserve evidence; this does not shorten legal rights. We investigate missing parcels with the carrier. A tracking entry marked “Delivered” is not an automatic reason to close a claim.
How do I ask about my information
Email service@zelvarab.com using “Privacy request”. The Privacy Notice explains data handling and applicable rights. Where a preference tool is displayed, it can also be used to manage the optional categories covered by that tool.
Zelvarab is operated by Shanghai Tianhao Industrial Co., Ltd.
Registered business address: Room 101 (J), No. 12, Lane 1661, Jialuo Highway, Jiading District, Shanghai, China.
Email: service@zelvarab.com
Telephone: +852 6796 5731